Privacy Policy

Effective Date: August 18, 2025

Privacy Policy for: Special Needs Decluttering, LLC

Introduction

At Special Needs Decluttering, LLC, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect personal data when you interact with our services, including SMS communication.


Information We Collect

  • Personal Information: Includes your name, phone number, and any message content shared during SMS communication.

  • Device Information: We may collect technical data such as IP addresses or device identifiers for security purposes.


How We Use Your Data

  • To send SMS messages related to appointments, services, billing, or other business-related communication.

  • To enhance our services and ensure effective communication.

  • To improve use experience across our website, forms, and scheduling system (17hats).

How We Share Your Data

  • Service Providers: Your data is securely hosted through 17hats and processed by its trusted texting service providers to deliver SMS messages. We also use third-party platforms, including ThriveCart, Zelle, Paypal for payments, ActiveCampaign for email communication and Zoom for virtual meetings. These providers only process your data as needed to deliver their services and are not permitted to sell or use it for their own marketing purposes.

  • Compliance: If required by law or to protect our legal rights, we may share your data 

  • Data Protection: Your personal information (including mobile opt-in data) will never be sold or freely given to third parties. No mobile information will be shared with third parties / affiliates for marketing or promotional purposes. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.


Data Security

  • We use encryption, secure storage, and other industry-standard measures to safeguard your information.

  • Only authorized personnel have access to your data.

Data Retention

  • We retain your data for as long as necessary to provide our services or comply with legal obligations.

  • When data is no longer needed, it will be securely deleted, anonymized or archived within our systems (including 17hats, ThriveCart, ActiveCampaign, and Zoom).


Your Rights

  • Access and Updates: Contact us to access, update, or correct your personal data.

  • Opt-Out of SMS: Reply “STOP” to any text message to stop receiving SMS communication.

  • Data Removal Requests: You may also email us at Wendy@SpecialNeedsDecluttering.com to request removal of your data from our system.


Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. This includes updates to the service providers and platforms we use to deliver our services (e.g., payment processors, email communication tools, or virtual meeting platforms). Significant updates will be communicated via our website or other channels.


Contact Information

For questions about this Privacy Policy, please contact us at:

Special Needs Decluttering, LLC

Wendy@SpecialNeedsDecluttering.com 

301-366-7838